Annual Report 2017


We hope that this report provides you with an understanding and insight into the work we undertake at Hafan Cymru that is both informative and interesting.

Our business was created in 1989 in order to provide much needed sanctuary, support and specialist services for people across Wales who have diverse needs and challenges and who could be in crisis.

During the last year we have impacted on many lives across Wales by delivering specialist support services through Supporting People funded programmes across 16 of the 22 local authority areas in Wales, alongside our subsidiary Carmarthenshire Domestic Abuse Services. In addition, through our Independent Domestic Violence Advisor (IDVA) projects, Families First contracts and partnership working at Swansea, Neath and Haverfordwest One Stop Shops, we have been able to provide support to many more people across Wales.

We won a number of new contracts during the year, which brought in new funding streams to the business. We were also able to secure funding to enable the continuation of our Spectrum project for primary and secondary schools, which delivers awareness on challenging subjects around violence and abuse in a very sensitive way.  We were delighted to receive the High Sheriff’s Award for our very successful Men’s Sheds project. We received our very first Regulatory Judgement as a Housing Association, which highlighted our status as a successful business but recognised that we need to make further progress across both Governance and Financial Viability. This was to be expected given that we are facing some difficult challenges to our income streams over the next few years, due to the potential reduction in Supporting People funding plus the impact of welfare reform and Local Housing Allowance. Our work on new funding schemes is already beginning to address these issues.

We were also able to refresh our Board of Management attracting highly qualified new members. We undertook a number of initiatives to strengthen the resilience of the business and enable us to be ready to face new challenges. These included a reorganisation of senior and frontline staff, reviews of our property management, an IT review, a reduction in overhead costs an improvement in our cash flows.

The year ahead will bring with it further success and challenges, particularly around commissioning of services. However, we believe we are ready to respond and look forward to the many opportunities that the future will bring.

Sian Morgan – CEO
John Morgan – Chair of Board of Management

Who we supported

Total number of women, men and their families supported by Hafan Cymru services & projects

Total number of young people’s projects.


Total number of bed spaces.


Total Floating Support contracts.


Total Refuges & Dispersed Refuges.


Total number of housing projects.


Supporting People Programmes

The Supporting People programme provides housing-related support to help vulnerable people to live as independently as possible.



Amy’s Story

(name changed)

I’m Amy. I was referred to Hafan Cymru from another Domestic Abuse service as I am not from South Wales and I was escaping awful abuse from my partner at the time. I haven’t had the best track record with men. A few of my ex-partners have been abusive which I’m aware affected my mental health, which steered me to the use of drugs and alcohol.

The abuse was bad, and it’s a difficult subject but I had my children taken from me because of the abuse they’d gone through and seen themselves. I became homeless and I was in and out of agencies with mental health and substance misuse issues.

I can honestly say my life was in chaos before Hafan Cymru. I was escaping three men who lived nearby to my family, one who was due to be released from prison, which terrified me. Before I was homeless I was living with my ex-partner who was very abusive. He put me through hell. He physically abused me, sexually abused me and he was a fan of mind games. I was heavily involved in drugs and that led to theft as I had to pay for my habit somehow. I was on a downward spiral. I just kept falling, forever being drawn back into a dark place. As I didn’t have anywhere else to go, I didn’t have anyone to help me. I then made the decision to contact social services as I knew in my heart that things had to change. My kids were put into foster care and that’s when I contacted agencies.

I moved into a Hafan Cymru property and was supported to set up my home and I knew who to contact if things went wrong. I was also supported to adjust to my new home and village as I was in a very new environment. Another issue I was dealing with was the huge debt when I moved in to the property. Hafan Cymru advised me to attend CAB and apply for a DRO which thankfully was successful and I should be debt free very soon. I have had regular meetings with my support worker to improve my budgeting skills. I was taught how to access money-saving websites. I have been supported to understand my tenancy rights and responsibilities and have amazingly sustained my tenancy. I have completed the Get Ready and Move On course which I’ve been told that the local authority recognises as an indicator that l can manage a tenancy. I have now registered with the common housing register and gone through the Move On process to get onto the highest band on the system and I have recently put in a bid for a property of my own.

I was starting to feel more like myself, so I was open to talk to more people within the different agencies. I’ve been feeling happier, which has given me the confidence that has had a positive impact on my mental health. I got new locks and chained window locks and a new alarm system to feel safer when I was at home and I followed a very thorough risk assessment while out and about in the community. I took part in the Freedom Programme which has allowed me to gain a deeper understanding of the way a perpetrator’s mind works, so now I’ll be able to identify these behaviours in future relationships.

I will soon be moving into my very own home and I’ve been having more and more contact with my kids since living in supported accommodation. I’ve been told that I am engaging positively with social services which makes me happy as I can see the improvement in myself and fingers crossed there is a good chance I will have my kids back. I still have a journey but I will carry on meeting with mental health and substance misuse services. I will also now soon be in a position to get a job so I can support myself and my kids. I have been referred to Communities for Work where my support worker has told me I will have a mentor who will support me through it all.

Thank you Hafan Cymru, I’m on the road to becoming a better me.

Key Events

  • In April 2016 Keepmoat bravely took part in a skydive to raise funds for Hafan Cymru
  • In July 2016 we held our annual client conference in Llandrindod Wells
  • In September 2016 Keepmoat and Involve Recruitment sponsored Hafan Cymru’s Masquer-aid Ball raising just short of £5,000 – Masquer-aid Photos
  • In September 2016 we held our Annual General Meeting in North Wales at ‘Venue Cymru’
  • In September 2016 we raised over £500 by running Swansea 10k and Cardiff Half Marathon
  • In October 2016 Hafan Cymru presented the Young Carer of the Year award to Britany Aleetza Bree Day at the Carmarthenshire Radio Young Achievers Awards
  • In November 2016 LUSH in Carmarthen donated 150 gift bags to our clients
  • In December 2016 Support Worker Lisa Hope was presented with an award by Cymorth Cymru for being an inspirational colleague after being secretly nominated by her team.
  • Spectrum was invited to talk to MPs at an event at the House of Commons with Carolyn Harris MP.
  • In March 2017 Spectrum was featured on the Prynhawn Da programme on S4C with a live interview and resources demonstration, because of their work on healthy relationships.
  • In March 2017 Welshpool High School was the first school in Wales to take up Spectrum’s Welsh Baccalaureate Enterprise and Employability Challenge. (Since then many more have followed!)
  • In March 2017 Men’s Sheds Cymru were presented with the prestigious High Sheriff of Dyfed Award, in recognition of outstanding work in the community.

Keepmoat have been very fortunate to raise funds for such a worthy charity. Not only have the funds gone towards making a real difference to those who have been affected by domestic abuse, but the staff at Hafan Cymru have fully supported every event we have carried out.

Charlie Hargreaves

Keepmoat Community Investment Manager (Wales and South West)

Hafan Cymru Social Media Platforms – Facebook and Twitter Impressions

(Number of times people have seen our posts)

Our Clients Tell Us...



The Spectrum project’s aim is to promote the importance of healthy relationships and raise the awareness of children, young people and adults about the issues of Violence against Women, Domestic Abuse and Sexual Violence (VAWDASV). Spectrum has worked with a broad variety of agencies across Wales to help combat VAWDASV issues.

Rosalyn Evans Manager – I am proud of the fact that the project reaches thousands of children and young people every year sharing important messages around abuse and keeping safe. I love the project because it is child-centred and puts children and their rights at the forefront of everything we do. This year we have pulled together a more comprehensive programme and developed a Whole School Approach delivery package for schools.


Total Children Reached.

Total Adults Reached in Pupil Sessions.

Total Number of Sessions.

Spectrum were mentioned favourably in Estyn’s Thematic Review on Healthy Relationships.

Would more sessions be useful – why?

  • KS3 Pupil – Because it can help reduce the amount of domestic abuse in the future.
  • KS3 Pupil – Because we can learn more about how to be safe in a relationship.

What did you think of the session?

  • KS3 Pupil – Good because the activities are fun.
  • KS3 Pupil – Very good and I now understand what domestic abuse is.
  • KS3 Pupil – It was good because I learnt a lot about domestic abuse that I didn’t know.

Victoria Glanville – School Liaison Officer

  • Delivering Personal & Social Education lessons to children and young people is of great importance as it ensures they know what support is available if they ever feel unsafe or in need of help.

Men's Sheds Cymru

‘Men’s Sheds’ are social groups or enterprises set up in local communities for the benefit of men who are lonely, isolated or with time on their hands. The project is funded by the Big Lottery Fund and the aim was to develop 25 Men’s Sheds across Wales. The actual number of groups at end of March 2017 was 34. It is anticipated this number will increase to 38 by the end of the project in August 2017.

feel happier as a result of joining the Shed

feel more involved in their community

said the Shed improves their quality of life


Bridgend (Squirrels Nest), Ferryside, Pembroke Dock, Rhyl, Cardiff Dusty Forge, Amman Valley, Kilgetty, Llandudno, Colwyn Bay, Denbigh, Blaenau Ffestiniog, Prestatyn, Preseli, Llanrwst, Abergavenny, Porth, Cardiff The Den, Wrexham Warehouse Project, Llanddulas Veterans, Abergele, Llandrindod Wells, Knighton, Holyhead Morlo, Shed Quarters Tondu, Saltney, Kidwelly, Maesteg, Treorchy, Banwen, Swansea, Beaumaris Seiriol Men’s Shed, Caernarfon, Abercynon, Hirwaun.

Men's Sheds Cymru

Nov 2016

Recognised by Older People’s Commissioner in Wales’s publication “A Guide to setting up a community learning club” as a practical method of creating groups for learning and friendship.

Dec 2016

Interviewed for British Red Cross & Co-operative Society Trapped in a bubble” report on loneliness. This cited the Men’s Shed concept as a best practice example of restorative community support.

Jan 2017

Invited to Senedd to conduct a Facebook Live interview with Dr Dai Lloyd AM & Chair of Health, Social Care and Sports Committee on loneliness and work of Men’s Sheds.

Feb 2017

Agreement reached for creation of an independent Men’s Sheds Co-operative which will be the voice of groups in Wales.

“We’re really proud of what the Men’s Sheds Cymru project has achieved both in terms of the difference it’s made to people’s lives and in the project’s performance. We’re delighted that we’ve achieved our goals well ahead of target, have built significant awareness of the Men’s Sheds concept all across Wales and have built strong working relationships with key stakeholders such as Welsh Government and the Older People’s Commissioner for Wales”

Rhodri Walters
Senior Project and Development Manager

“Sheds is not about plans or strategies but an opportunity to do something practical about a problem that any of us can face. We know that for every new group we help find direction and purpose, there will be many individuals who will benefit.”

Frederick Hottinger
Men’s Sheds Admin Officer

Hafan Cymru Training Services

Hafan Cymru Training Services offer a diverse range of training for a wide range of customers. Our Training Services team members liaise closely with each customer to ensure that the training they deliver is tailored to meet their needs.

During 2016/17 Hafan Cymru Training Services worked in partnership with Gwent Regional VAWDASV (Violence Against Women Domestic Abuse and Sexual Violence) and Swansea ABMU (Abertawe Bro Morgannwg University) Health Board to deliver pilot Welsh Government Ask and Act Training. We also worked with Welsh Women’s Aid to deliver coercive control awareness training to the police.

Total number of training courses delivered by our qualified trainers

Moving On Project – The Moving On project received funding during 2016/17 from the Department for Work and Pensions (DWP) and the Wales Council for Voluntary Action (WCVA) Active Inclusion programme to provide employability interventions for unemployed individuals across RCT, Bridgend, Ceredigion, Pembrokeshire and Carmarthenshire.

DWP Flexible Support Fund – Our unique project places experienced staff at the heart of the Jobcentre, offering bespoke on-site services for Jobcentre Plus customers.

Number of people the project engaged with


Number of personal outcomes achieved by people engaged


Hafan Cymru Training Services

Active Inclusion – We have engaged with 50 individuals this year gaining positive outcomes, qualifications and further education, volunteering and employment outcomes.

Business-Focused training – organisations across Wales have engaged us to deliver training tailored to their needs. We have had excellent feedback from both the businesses and their staff on all aspects of the service that they have had from Hafan Cymru Training Services.

“Working with Jayne and Ann-Marie at Hafan Cymru has been a great experience from start to finish. We had great feedback from our staff in terms of the content of the training and how it was delivered. We would highly recommend Hafan as a training provider and we look forward to working with them on future projects."

Wales & West Housing

Find out more at:


Independent Domestic Violence Advisor Projects

Hafan Cymru hosts several local authority Independent Domestic Violence Advisors (IDVAs), providing advice, information and support to survivors of intimate partner violence living in the community. We work in partnership with the Dyfed-Powys Police & Crime Commissioners Office, OPCC North Wales, Local Authorities, Grŵp Gwalia Carmarthenshire Domestic Abuse Forum and the National Probation Office.

The IDVAs have supported and advised


women and men across Dyfed-Powys, Conwy and Bridgend.

Our Newid project provides frontline services to support vulnerable, repeat and high-risk victims of domestic abuse and their families in Dyfed-Powys. In 2016/17 we supported and advised 1,187 women and men in Powys, Carmarthenshire and Ceredigion.

Number of women and men supported and advised by Newid

On moving on after Hafan Cymru support

of clients reported an improvement in their health and wellbeing

of clients felt safer after having our support

of clients felt their ability to engage in training or find work was improved

of clients felt their confidence and self-esteem has increased because of support

of clients reported increased confidence in caring for their children

of clients felt more confident to live independently and manage a home

“When I first came to Hafan Cymru I was too scared to ask for help, now I can"
Client Conwy

“Support from Hafan Cymru has helped me cope with my illness and the stress during my housing situation"
Client Cardiff

“Hafan Cymru helped me continue to fight on. Knowing someone was on my side was an amazing relief"
Client Powys

Swansea One Stop Shop

A client’s story

As a mum who struggles financially, has issues with low self-esteem and thus barriers preventing me from providing for my daughter’s 10th birthday, (having low confidence in baking etc.) I had a lovely time chatting with my friend a day before the birthday (a friend I have made whilst visiting the One Stop Shop in Swansea). Now this friend had little or no confidence or belief herself in cooking in the not too distant past and she offered to help me in my time of desperation! We decided to arrange a little tea party, as her daughter needed a wheat-free diet – we both created batches of gluten-free and other cupcakes. We also made a large main birthday cake which my daughter would like!

Even though I didn’t have the money to buy the presents she would want, instead we had a day of fun and laughter with friends and neighbours – this was more than we could have wished for and I feel she will remember this tea party for years to come.

Issues over contact from him (her father) on the day were acknowledged but ignored, as for the first time I felt empowered in the company of friends and independence from the situation (abuse). Yhank you Hafan Cymru.”

In 2016 SOSS received funding from Big Lottery for a new Centre Manager and an Administrative Assistant

Activities run throughout the year included:

  • Creative Writing
  • Simple First Aid Skills
  • Coffee and Craft
  • Equilibrium
  • NSPCC Baby Steps programmes
  • Mindfulness
  • Freedom Programme
  • Substance Misuse
  • Nurturing Programme
  • Homeopathy Free Clinic
  • Legal Clinic
  • Counselling (by appointment)
  • Volunteering matters/ charity knitting group
  • Yoga Events at the One Stop Shop Through 2016
  • White Ribbon Day (men saying no to violence against women)
  • International Women’s Day
  • Macmillan Coffee Morning
  • Health and Wellbeing Day

Families First Projects

Families First is a Welsh Government initiative which enables local authorities to help:

  • working-age people in low-income families gain and progress within employment
  • children, young people and families, in or at risk of poverty, to achieve their potential
  • ensure children, young people and families are healthy and enjoy well-being
  • ensure that families are confident, nurturing, resilient and safe

Each local authority has developed a Families First Action Plan which sets out how it will implement Families First locally and we are part of the support provision in Bridgend and Denbighshire. In 2016/17 we supported.

families in these areas

In November 2016 Hafan Cymru helped orgnaise a Candlelit Walk in aid of White Ribbon through Carmarthen town centre with Carmarthen Domestic Abuse Services to remember the women who have lost their lives as a result of male domestic violence. Over 150 people attended.

Our Staff

Number of staff


Our staff said...

“I love working for Hafan Cymru because I share the same values in regards to empowering people to be free from abuse and to promote their independence. I work with a great team of staff who also share those values to produce some very positive outcomes for the individuals we support”

Jonathan Trubridge, Operations Manager, RCT/NPT & Swansea

“I have been with Hafan Cymru since 2005. Over the years I have gained a wealth of knowledge and experience with has guided my direction and commitment to Hafan Cymru. My current role as Deputy Head of Operations for the North, offers a wide range of diversity and insight into all services, enabling me to support  consistency across the business and to provide a quality service to all our clients”

Sharon Smith, Deputy Head of Operations, North Wales

“We feel that we offer a professional network of support, with many years of experience, providing individuals with a confidential, non-judgemental, empathetic service.”

Operations Team at Swansea One Stop Shop

“Young people are already learning about relationships, but unfortunately many of their most powerful lessons comes from the increasingly violent and sexist pop culture. It’s essential to provide them with alternative messages that present positive models of healthy, respectful relationships. This is what we at Spectrum offer”

Sian Killa Spectrum Schools Liaison Officer

“I am still quite at a loss of what to say really, except that I was overwhelmed to hear that my colleagues had nominated me for the Inspirational Colleague Award as I really believe it is the many service users and residents in refuge who I feel are the true inspiration. Seeing them turn their lives around with our support is what makes me want to come to work every day and what makes me passionate about what we do.”

(Lisa Hope of Hafan Cymru showing her Cymorth Cymru Inspirational Colleague Award)

Thanks and Acknowledgement & Sponsors

Firstly, we would like to thank our clients, for taking part in activites and surveys, for working with us and helping us improve our services, enabling us to provide a more holistic approach when engaging with future clients.

Secondly, a massive thank you to staff past and present. Hafan Cymru’s excellent reputation is due to you. Thank you for all your hard work and support over the last year.

In addition, Hafan Cymru could not provide the excellent services it does without the support of our voluntary Board of Management who are listed below.

Board of Management Members 2016-2017:
John Morgan – Chair
Sarah Wydall – Vice-Chair
Judith Lewis – Treasurer
Steve Ray
Rachel Hughes
Jennie Ashford
Steve Morgan
Sian McKenna – co-opted November 2016
Richard Batt – co-opted November 2016
Richard Williams – co-opted February 2017
Bill Walden-Jones – co-opted February 2017
Jill-Hailey Harries – co-opted from CDAS Board February 2017
Rhian Davies – retired September 2016
Beverly Horrell – retired September 2016
Kathryn Williams – retired February 2017

We would also like to thank:
Amie Chapman – Observer at Board meetings from November 2016 (mentored by Chair)
Shirley Sansom – Honorary President
Paul Thorburn – Hafan Cymru’s New Ambassador

We would like to take this opportunity to thank all of our employees, shareholders and Board of Management for their continued commitment, loyalty, support and dedication, without which we would not have been able to respond positively to the demand for our services and the changing market place.

Sian Morgan CEO and John Morgan Chair