2082 – IDVA

General description

Address the safety of victims at high risk of harm from intimate partners, ex-partners or family members to secure their safety and the safety of their children.


Serve as a victim’s primary point of contact by working with their clients from the point of crisis to assess the level of risk, discuss the range of suitable options and develop safety plans.


Be pro-active in implementing the plans, including actions from MARAC, which address immediate safety and enable victims to protect themselves and their children, as well as longer-term solutions, using sanctions and services via criminal and civil courts, housing options and other organisations.


Provide short- to medium-term support to promote long-term safety.


Work as part of an IDVA service and within a multi-agency framework, keeping the client’s perspective and safety is at the centre of proceedings.


By engaging with high risk clients, achieve clear and measurable improvements in safety, including a reduction in the escalation and severity of abuse and a reduction or cessation in repeat incidents of abuse.


The post holder will embody Hafan Cymru’s values and model appropriate behaviours at all times and in all areas of responsibility.


Key Role Functions


  1. Working with clients
  2. Identify immediate needs and liaise with other agencies and professionals on behalf of the victim ensuring that clients get the services to which they are entitled. Refer on and arrange meetings with other agencies/services as necessary
  3. Give safety planning advice to clients to secure practical safety measures and encourage clients to develop their support network
  4. Carry out risk assessments and risk manage cases to assist in reducing further incidents
  5. Participate in MARAC and other relevant safeguarding initiatives: refer clients to, attend and participate in meetings, follow-up on actions agreed in MARAC
  6. Explain housing, civil and criminal legal options to clients and maintain information and resource material for clients
  7. Support clients through the CJS system, explaining procedures and their role and rights within that system. Attend Pre Trial Review Courts and provide relevant information to the CPS to enable CPS and the Courts to make informed decisions with regard to case progression
  8. Follow procedures and protocols with other services so that the safety of the clients is kept central to any process. Where appropriate keep other relevant agencies informed about important changes in the client’ situation.
  9. Provide a service which is sensitive to all cultural and other differences and needs
  10. Manage an agreed caseload. Maintain and update accurate written and computer records of all cases.



  1. General
    1. Note and feedback to other agencies any consistent difficulties clients are having accessing their service
    2. Monitor performance and record statistics in line with requirement and provide reports as directed
    3. Commit to a continuous improvement culture and be prepared to undertake other duties and responsibilities relevant to the nature, level and extent of the post
    4. Provide information and promote advocacy services to partner agencies. Participate in multiagency working parties when requested to do so by the Manager
    5. Work at all times within the policies, procedures and ethos of the organization. Refer problems and successes to the Manager.  Where there are regular difficulties contribute to efforts to improve procedures and services



Post: IDVA (2x Posts)

Reference: 2082

Term: 1x Temp to Sept 2021 & 1x Permanent

Salary: 21,000 unqualified IDVA & 24,000 qualified IDVA

Weekly Hours: 37

Area: Powys

Office Location:

Welsh Essential?:

Application Closing Date:
12.00pm 21/01/2021

Interview Details:

Additional Information:


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Please send your CV with a covering letter to recruitment@hafancymru.co.uk

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